is the update server down?
by Goblin Hero
Moderators: charmer, CCGHQ Admins
is the update server down?
by raphael75 » 05 Jun 2014, 07:21
I just tried to update Magic Album and I get a message on updater.exe that says, "can't connect to server".
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Re: is the update server down?
by Goblin Hero » 05 Jun 2014, 08:09
Server is ok. Just checked it. Are you behind the proxy?
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Re: is the update server down?
by raphael75 » 05 Jun 2014, 15:30
I don't think I'm behind a proxy. I just reinstalled windows 7. Is there something in windows firewall I have to configure?
I can't think of anything else that would be blocking it. Can you tell me the IP of the update server and I can try to ping it?
Thank you!
I can't think of anything else that would be blocking it. Can you tell me the IP of the update server and I can try to ping it?
Thank you!
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Re: is the update server down?
by Goblin Hero » 05 Jun 2014, 15:41
Try to ping "ma.slightlymagic.net"raphael75 wrote:Can you tell me the IP of the update server and I can try to ping it?
When you´re a goblin, you don´t have to step forward to be a hero -- everyone else just has to step back.
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Re: is the update server down?
by raphael75 » 05 Jun 2014, 16:08
The ping was successful. I'm not sure what could be blocking it. I don't have any other firewall installed. My wife's computer, which is on the same local network, is able to update MA with no problems.
Any suggestions would be greatly appreciated!
Any suggestions would be greatly appreciated!
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Re: is the update server down?
by raphael75 » 05 Jun 2014, 16:26
I noticed that if I right click on updater.exe and go to properties, under the security section it says "This file came from another computer and might be blocked to help protect this computer." I clicked the "unblock" button, but every time I click apply, close the properties window, and re-open it, it says the same thing. Could this be causing the problem?
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Re: is the update server down?
by raphael75 » 05 Jun 2014, 16:34
Figured it out! For some reason, my user account didn't have write access to the folder I was trying to install to in "c:\program files(x86)\Magic Album". I gave my account write permission and it worked!
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