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is the update server down?

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is the update server down?

Postby raphael75 » 05 Jun 2014, 07:21

I just tried to update Magic Album and I get a message on updater.exe that says, "can't connect to server".
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Re: is the update server down?

Postby Goblin Hero » 05 Jun 2014, 08:09

Server is ok. Just checked it. Are you behind the proxy?
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Re: is the update server down?

Postby raphael75 » 05 Jun 2014, 15:30

I don't think I'm behind a proxy. I just reinstalled windows 7. Is there something in windows firewall I have to configure?

I can't think of anything else that would be blocking it. Can you tell me the IP of the update server and I can try to ping it?

Thank you!
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Re: is the update server down?

Postby Goblin Hero » 05 Jun 2014, 15:41

raphael75 wrote:Can you tell me the IP of the update server and I can try to ping it?
Try to ping "ma.slightlymagic.net"
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Re: is the update server down?

Postby raphael75 » 05 Jun 2014, 16:08

The ping was successful. I'm not sure what could be blocking it. I don't have any other firewall installed. My wife's computer, which is on the same local network, is able to update MA with no problems.

Any suggestions would be greatly appreciated!
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Re: is the update server down?

Postby raphael75 » 05 Jun 2014, 16:26

I noticed that if I right click on updater.exe and go to properties, under the security section it says "This file came from another computer and might be blocked to help protect this computer." I clicked the "unblock" button, but every time I click apply, close the properties window, and re-open it, it says the same thing. Could this be causing the problem?
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Re: is the update server down?

Postby raphael75 » 05 Jun 2014, 16:34

Figured it out! For some reason, my user account didn't have write access to the folder I was trying to install to in "c:\program files(x86)\Magic Album". I gave my account write permission and it worked! ;)
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