LordHelmchen wrote:As there has been talk about (lack of) use of a bugtracker here, it might be an appropriate place for this thoughts:
I've always wondered why Forge doesn't use the slightlymagic.net bugtracker, seeing as the official Forge forum is already here. I would hazard the guess that not having to login to and know about a seperate site would already increase the willingness of the average end user to report bugs in the tracker.
Mentioning the tracker in the "How to Provide a Useful Bug Report" sticky would not hurt. The current state (intentionally?) actively discourages from reporting through a tracker. (I also feel like there are too many stickies. The more there are, the less the really important topics stand out.)
Actually, we used to direct users to the bug tracker and it caused more problems than it resolved. People would do similar things they do now (post bugs for old versions, not provide enough information, and not follow up on tickets) which basically just littered our bug tracker with a bunch of created tickets that were either already resolved or unresolvable. In addition to that, we started getting lots of people complaining about this system since they didn't understand what they were supposed to be doing, which is why we went away from that line of reporting. So I don't necessarily agree that it wouldn't hurt. If all of our users were fully educated on how bug trackers worked, then I would be more amenable to it. With a limited amount of time I can work on Forge, if half of that time is reserved for chasing down tickets, and trying to keep the bug tracker in a useful state, it makes me less likely to actually be able to improve things.
I think it most likely comes down to a culture thing. If there was enough momentum by all of the developers to actively post bugs and fix bugs through the tracker it would work well (in fact, when we used to be on google code we used one pretty regularly). I don't know anything about the bug tracker on slightlymagic, nor or accessibility to it. Obviously, there isn't a project setup for us on there, and I'm not particularly sure where we would get that from.
There probably are too many stickies, a lot of them should probably just be linked directly from FAQ, since a lot of the things that are stickied are either expired (like some of these Quests) or so narrow that living in the FAQ makes more sense than locking to the top of the page. While I do have approval rights for the Forge group, I somehow don't actually have moderation rights in our forum, so I can't really do anything about that..