Multiplayer issues

Hey all, I have a question about the multiplayer that I did not find in the FAQs and did not find when searching the forums.
I cannot connect online for some reason. When I try to join a game, as soon as I click join, then hit ok to search, it tells me that "I can't create a DirectPlay on that service provider" ...or something similar to that. What can I do?
It seems that I can host a match, but no one is around...
If anyone can help, this would be much appreciated.
Thanks,
Aaron
I cannot connect online for some reason. When I try to join a game, as soon as I click join, then hit ok to search, it tells me that "I can't create a DirectPlay on that service provider" ...or something similar to that. What can I do?
It seems that I can host a match, but no one is around...
If anyone can help, this would be much appreciated.
Thanks,
Aaron